Help

What do need to get started?

• An Amazon account - if you don't have one, you can set it up when you are buying CDs. Everything you need to get going will appear on your screen automatically - just follow the directions on your screen. It's very easy!
• A credit or debit card. Amazon accept all major credit cards, as well as Switch/Maestro, Solo, Visa Electron and Amex.

How do I buy CDs?

	In the discography section, find the CD you want to buy and click on the Buy CD button. This will open the online shop.
	Click on the Add to Basket button to select a CD for purchase. The shop system remembers what you selected, so you can carry on browsing.
	Everything you choose is in your Shopping Cart near the top of the page.
	When you're ready to buy, click on Proceed to Checkout. If you change your mind about something, you can remove it with one click from your shopping cart.

I can't find the CD I'm looking for.

• If you don't find what you're looking for, try searching the online shop. Use the search box in the top right-hand corner and select a category to search in.

I have a question about my order. Who do I contact?

• If you have any questions or need to track an order, click here.
• All sales are made under Amazon's terms and conditions. Holst Singers are not responsible for CD sales or deliveries, but Amazon are here to help.

What is iTunes and how do I get it?

Do I need an iPod?

• No, you don't need an iPod to get iTunes. You can just use iTunes to play music on your computer.

What do I need to get started?

• iTunes software.
• An account with the iTunes store. You can set this up very easily in the iTunes store - just follow the on-screen directions.
• Computer speakers.

How do I download music?

	In the discography section, click on the "iTunes download" link next to the that CD you want. This will automatically open the iTunes store for you.
	Previewing: in the iTunes store, double-click a track to listen to a short excerpt.
	You can buy all the tracks on an album - simply slick on the "buy album" button.
	You can also just buy individual tracks - click on the "buy song" button next to the tracks you like.

• The album or tracks which you buy download into your iTunes library, ready for you to enjoy!

What does it cost?

• iTunes software is free! Download the software from www.apple.com/itunes.
• The price of downloading music varies - single tracks are usually about 70p, whole albums can cost around £15 each. The prices are displayed clearly on the iTunes store and there are no hidden extras.

Help! I have a technical problem with iTunes.

• I click on the iTunes link but nothing happens.
  • Check that you have iTunes software installed on your computer.
  • The software should launch automatically, but try launching the software before you click on any iTunes links.
    
    
• I get an error message - "An external application must be launched to handle ITMS links...."
  If you are using the Firefox web browser, you may see this error message:
  
  
  Don't panic! Just check the box marked "Remember my choice" and click "Launch application". iTunes should then launch.
  
  

I have a question about my downloads or my iTunes account. Who do I contact?

• For help with iTunes, click here.
• All iTunes store purchases and downloads are under the terms and conditions of Apple Computer. Holst Singers are not responsible for the iTunes store and its contents and functioning.